FAQ

Most frequent questions and answers

Yes, the drivers that are excluded are:

– Learner Drivers

– Drivers using the vehicle to carry passengers for hire or a reward

You are also not allowed to use the vehicle for: 

– Towing of any kind

 – Driving with the following occupation: Foreign Armed Forces, Entertainers, Sports professionals

To qualify for the Insurance (excluding Mpv’s and Executive & Prestige vehicles) you have to be aged between 25 and 65 years of age and have a minimum of 2 years full driving experience.

To qualify for the Insurance for Mpv’s and Executive & Prestige vehicles you have to be aged between 30 and 65 years of age with a minimum of 5 years driving experience.

All drivers must have held a full UK, European or International Driving Licence for at least 2 years.

You shouldn’t have more than 6 valid points on your Driving Licence, however we are able to supply vehicles to customers if they have endorsements on their Licence.

There will be certain endorsements, which due to insurance restrictions, will stop us from supplying a vehicle or it will result in your excess and deposit being at a higher rate.

The insurance will be valid for customers who have up to 3 penalty points for speeding. We can also accommodate some road traffic offences.

 
 

Yes, you can return your rental vehicle at any point throughout the rental period. However, we do NOT offer any refund on unused rental days. 

We advise all our customers is to book for the shortest period possible and then call or email us to extended rental period if needed. This will help you avoid disappointment. 

Elliotts Car and Van Hire will do everything possible to supply a vehicle requested by the customer on every occasion, however vehicles are categorised by groups and if the exact vehicle is not available we supply similar alternative vehicle within the same group, or upgrade you for no extra charge.

Elliotts Car and Van Hire will try and contact the customer as soon as possible to notify of this.

If you lose your key, you will be obligated to pay for a replacement, as well as any associated transport costs. Keys are chip coded, expensive and timely items to replace. You might be personally affected while you wait for the new key to be made and delivered, so please take good care of the key. 

Elliotts Car and Van Hire have the right to recover all costs from the method of payment you used when collecting the vehicle if we incur penalties for parking illegally, speeding, congestion zone charges etc, and there will also be an administration fee applicable on all occasions.

Elliots Car and Can Hire work on empty to empty basis. However if the vehicle provided does have fuel in, we ask that the car is returned with the same level of fuel. 

The fuel levels are displayed on the rental agreement and will be signed off on return. If the rental vehicle is returned with less fuel, the fuel charge will apply. 

We would like to note, that we do not refund any unused fuel. Please keep this in mind when refuelling towards the end of your rental. 

If you are not sure which car to choose or need any assistance, don’t hesitate to contact our dedicated team who has the knowledge and years of experience in the industry. We will be happy to assist you in any way possible. 

There is an excess on all vehicles supplied by Elliotts Car and Van Hire, this is to cover the cost of any damage, loss of use, or theft of the vehicle during the rental period.

The excess is displayed on the individual vehicle booking page, as this does vary depending on the type and value of the car.

A reduction on the excess is possible to arrange with Elliotts car and Van hire and our insurers. However, this is at an additional cost. Please note that excess waivers are only available at the start of the hire and not once the car is rented.

In event of any of the above full additional fee will be taken. The repairs will then be valued and the difference, if there is any, will be refunded.

All personal items are left in the rental vehicle are at your own risk. Elliotts Car and Van Hire is not liable for the items, as Elliotts Cars don’t cover loss or damage to customer’s possessions.

We strongly recommend to take out a separate insurance for your personal belongings. 

Please remember to never leave valuables on show when leaving your rental car unattended.

Yes, there is a refundable deposit we will ask you to pay. This is in order to cover any supplementary charges you may incur as part of your rental, e.g. damage, penalties, fuel. 

Unfortunately, Elliotts Car and Van Hire cannot guarantee the make and the model of your vehicle. You will be provided with a car that is in the same category that you originally booked. 

If at any stage we cannot provide an alternative vehicle in the same category, we reserve the right to upgrade your rental to the next available model. In this case, you will be informed by our reservation team immediately. 

The driver has to show their valid Driving Licence at the time of vehicle collection.

If you have lost or misplaced your drivers licence we might be able to check your details with DVLA for an additional £5.00 charge. 

If you have an old style Paper Copy only it must be presented and checked for any convictions or endorsements. If you already have new plastic card as well as the former version, both need to be showed to check for any convictions or endorsements.

We must also see TWO other forms of identification these can be any of the below:

Passport

Household Utility Bill (Address has to match the Driving Licence address)

Credit Card Statement (Address has to match the Driving Licence address)

If the address displayed on your Drivers Licence is not your residential address, we advise you to update your details with the DVLA. 

Yes, you can travel outside the UK. We will be happy to issue a ‘Green Card’ for the following countries: 

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland. 

You will need to provide at least 48 hours notice for this. Surcharges for European travel do apply, please contact our reservation team directly and they will provide you a quotation. 

Yes, you can modify your reservation at any time subject to availability. Please contact our reservation team on 0161 241 6800 or info@elliotttscars.co.uk as soon as possible. Upon contact we will let you know if cancellation or amendment fee will apply. 

We accept all major credit or debit cards, excluding Solo cards. 

Elliotts Car and Van Hire will under no circumstances accept any type of pre-paid cards, cash or cheque. 

All payment methods must be in the driver’s name. 

Elliotts Car and Van Hire do not AMEX. 

In order to keep our prices low, credit card payments may incur a surcharge.